Terms of Service

1. Introduction

Welcome to Smart Insider Star. These Terms of Service ("Terms") govern your use of our website smart-insiderstar.com and related services provided by Smart Insider Star, a company registered in England and Wales.

By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Company Information

3. Services Provided

Smart Insider Star provides:

• Mini computer sales and distribution
• Custom configuration and setup services
• Technical consultation and support
• Installation and maintenance services
• Training and educational services
• Online resources and information

4. Acceptable Use

4.1 Permitted Use

You may use our website and services for lawful purposes only. You agree to use our services in accordance with these Terms and all applicable laws and regulations.

4.2 Prohibited Activities

You agree not to:

• Use our services for any unlawful purpose or to solicit others to perform unlawful acts
• Violate any international, federal, provincial, or local laws or regulations
• Transmit or procure the sending of any advertising or promotional material without our prior written consent
• Impersonate or attempt to impersonate the company, a company employee, another user, or any other person or entity
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website
• Use any robot, spider, or other automatic device to access the website for any purpose without our express written permission
• Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful

5. Orders and Purchases

5.1 Order Process

All orders are subject to acceptance by Smart Insider Star. We reserve the right to refuse or cancel any order at our discretion, including but not limited to situations where:

• Products are not available
• Pricing errors occur
• We cannot verify your payment information
• Orders appear to be fraudulent

5.2 Pricing and Payment

All prices are displayed in British Pounds (GBP) and include VAT where applicable. Prices are subject to change without notice. Payment is required at the time of order unless otherwise agreed in writing.

5.3 Delivery

Delivery times are estimates and not guaranteed. Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for delays caused by shipping carriers or circumstances beyond our control.

6. Returns and Refunds

6.1 Consumer Rights

If you are a consumer, you have statutory rights under UK consumer protection law. These Terms do not affect your statutory rights.

6.2 Return Policy

You may return products within 14 days of delivery, provided they are:

• In original condition and packaging
• Accompanied by proof of purchase
• Not custom-configured or bespoke items

6.3 Refund Process

Refunds will be processed within 14 days of receiving returned items. Refunds will be made using the same payment method as the original purchase. Return shipping costs are the responsibility of the customer unless the return is due to our error.

7. Warranties and Disclaimers

7.1 Product Warranties

Products are covered by manufacturer warranties where applicable. We will assist with warranty claims but are not responsible for manufacturer warranty terms or performance.

7.2 Service Warranties

We warrant that our services will be performed with reasonable care and skill. If you are not satisfied with our services, please contact us within 30 days.

7.3 Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW:

• Our website and services are provided "as is" without warranties of any kind
• We do not warrant that our website will be uninterrupted, error-free, or secure
• We do not warrant the accuracy or completeness of information on our website
• We disclaim all implied warranties including merchantability and fitness for a particular purpose

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

• Our total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the amount you paid us in the 12 months preceding the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• We shall not be liable for any loss of profits, data, or business opportunities
• These limitations apply regardless of the legal theory of the claim

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

9. Indemnification

You agree to indemnify, defend, and hold harmless Smart Insider Star and its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations

10. Intellectual Property

10.1 Our Intellectual Property

The website and its original content, features, and functionality are owned by Smart Insider Star and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

10.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal or business purposes in accordance with these Terms.

10.3 Restrictions

You may not:

• Modify, copy, or create derivative works of our website or content
• Reverse engineer or attempt to extract source code
• Remove or alter any proprietary notices
• Use our trademarks without written permission

11. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our website and services, to understand our practices regarding the collection, use, and disclosure of your personal information.

12. Termination

We may terminate or suspend your access to our website and services immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use our website and services will cease immediately.

13. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, labour disputes, government actions, or supply chain disruptions.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced with a valid provision that most closely approximates the intent of the original provision.

16. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Smart Insider Star regarding the use of our website and services, and supersede all prior and contemporaneous written or oral agreements.

17. Modifications

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the updated Terms on our website and updating the "last updated" date. Your continued use of our website and services after any modifications constitutes acceptance of the updated Terms.

18. Contact Information

If you have any questions about these Terms, please contact us: