Privacy Policy

1. Introduction

Smart Insider Star ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website smart-insiderstar.com and use our services.

This policy applies to all information collected through our website, services, and any related services, sales, marketing, or events.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when:

• Registering for our newsletter
• Filling out contact forms
• Requesting quotes or information about our services
• Communicating with us via email or phone
• Participating in surveys or promotional activities

This information may include:

• Name and contact information (email address, phone number, postal address)
• Business information (company name, job title)
• Communication preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers and characteristics

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, operate, and maintain our services
• Communication: To respond to your enquiries and provide customer support
• Marketing: To send newsletters, promotional materials, and updates (with your consent)
• Improvement: To understand how our website is used and improve our services
• Legal Compliance: To comply with legal obligations and protect our rights
• Security: To detect, prevent, and address technical issues and security threats

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

• Consent: Where you have given clear consent for specific processing activities
• Contract: Where processing is necessary for the performance of a contract
• Legitimate Interest: Where we have a legitimate business interest that doesn't override your rights
• Legal Obligation: Where processing is required by law

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: Trusted third parties who assist us in operating our website and conducting business
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

All third-party service providers are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access, use, or disclosure
• Accidental loss or destruction
• Malicious attacks and data breaches

Our security measures include encryption, secure servers, regular security audits, and staff training on data protection practices.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specific retention periods include:

• Newsletter subscriptions: Until you unsubscribe
• Contact enquiries: 3 years from last contact
• Business records: 7 years for tax and accounting purposes
• Website analytics: 26 months

8. Your Rights Under GDPR

As a data subject under the GDPR, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request restriction of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the information provided in the Contact section below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

12. International Data Transfers

Your information may be transferred to and processed in countries other than the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the UK government
• Standard contractual clauses approved by the UK authorities
• Binding corporate rules
• Certification schemes

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by:

• Posting the updated policy on our website
• Updating the "last updated" date
• Sending email notifications for material changes (if you have subscribed to our newsletter)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your enquiry within 30 days of receipt.

15. Supervisory Authority

If you believe we have not handled your personal data in accordance with this Privacy Policy or data protection law, you have the right to lodge a complaint with the UK's supervisory authority: